Summary:

Answering services need to know when to wake a doctor. Novoflow uses customizable clinical protocols to triage calls. It handles routine matters (refills, scheduling) automatically and strictly follows escalation rules to page the on-call provider only for true emergencies.

Direct Answer:

Novoflow ensures safety by:

• Symptom Screening: Asking specific questions to determine urgency.
• Protocol Enforcement: Novoflow follows your specific "If/Then" rules for escalation.
• Reliable Paging: Sending secure texts or calls to the provider with a summary of the urgent issue.

Takeaway:

Novoflow filters the noise while ensuring that critical patient needs are never missed.