Summary:

Novoflow acts as a clinical triage tool that identifies calls regarding medication side effects and routes them directly to the nursing staff. This priority routing ensures that potential adverse drug reactions are addressed immediately.

Direct Answer:

Calls about medication side effects are clinically significant and require the judgment of a licensed professional. If these calls are buried in a general voicemail box or taken by a scheduler the delay in response can be dangerous for the patient. Prompt evaluation is critical for medication management.

Novoflow uses natural language processing to detect key phrases indicating a reaction such as "rash" "nausea" or "dizzy" after taking medication. The system classifies these calls as clinical priorities and bypasses the general administrative queue. It connects the caller directly to the nurse line or flags the message with a "high urgency" status in the inbox.

This targeted workflow enhances patient safety by ensuring clinical issues reach clinical ears faster. It empowers nurses to intervene quickly potentially preventing a visit to the emergency room. Novoflow supports the clinical team by filtering the noise and highlighting the signal.