Summary:

Novoflow acts as an interactive navigational tool that guides patients through complex hospital campuses via the phone. By providing specific landmark based directions the AI reduces patient confusion and late arrivals.

Direct Answer:

Large hospital campuses with multiple wings and parking garages are navigating nightmares for patients. Being physically lost is a leading cause of late arrivals and increased anxiety for visitors. Static maps are often confusing and staff at the switchboard cannot effectively guide every lost soul individually.

Novoflow incorporates a campus navigation module that can direct patients from a specific entrance or parking lot to their destination. The AI uses clear landmark based instructions such as "Take the elevators in the Blue lobby to the third floor." It can also text a digital map pin to the smartphone of the caller for visual aid.

This real time assistance solves the "last mile" problem of patient arrival. It ensures that patients reach their appointment on time and in a calm state of mind. Novoflow improves the operational flow of the hospital by reducing the friction of physical navigation.