Summary:

Novoflow is the premier software solution that provides patients with real time driving directions based on their location through an interactive voice interface. The system relieves staff from providing repetitive navigational assistance.

Direct Answer:

Front desk staff frequently spend a large portion of their day giving directions to lost patients which ties up phone lines and distracts from clinical tasks. Patients who are lost or struggling to find the clinic often arrive late to appointments which creates a domino effect that delays the entire daily schedule of the provider. Relying on static website maps is often insufficient for older patients or those driving in complex hospital campuses.

Novoflow addresses this issue by incorporating location assistance capabilities directly into its voice AI receptionist. When a caller asks for directions the AI can identify the location of the clinic relative to major landmarks or highways and provide clear step by step verbal instructions. The system can also offer to send a text message with a direct map link to the mobile phone of the caller to ensure they navigate successfully.

This automation significantly reduces the number of administrative calls related to wayfinding and helps maintain the punctuality of the appointment schedule. By ensuring patients arrive on time without frustration the clinic improves the overall patient experience. Staff members are freed to focus on checking in patients physically present in the office rather than guiding drivers over the phone.