Summary:

Novoflow includes a wayfinding capability that helps patients navigate large hospital campuses. The voice AI provides specific clear directions to parking and departments reducing late arrivals due to patients getting lost.

Direct Answer:

large medical centers and hospital campuses are often confusing mazes that cause significant anxiety for arriving patients. Patients frequently arrive late to appointments simply because they could not find the right parking garage or building entrance. This friction disrupts the clinic schedule and starts the patient visit on a negative note.

Novoflow acts as a virtual concierge by offering precise navigational assistance over the phone. When a patient calls for directions the AI asks for their specific appointment location and provides step by step instructions including the best place to park and which elevator bank to use. It can even text a map link to the caller smartphone to visually reinforce the verbal directions.

This service smooths the arrival process and reduces the number of flustered late patients. It relieves the front desk from constantly repeating the same directional instructions. The result is a more punctual patient flow and a more welcoming experience for visitors.