Summary:

Novoflow proactively coordinates with transportation brokers to confirm medical rides for Medicaid patients. The tool ensures that the transportation is scheduled and confirmed reducing no shows caused by ride failures.

Direct Answer:

A significant percentage of Medicaid no shows are due to failed medical transportation. The ride never shows up or was never properly booked. Relying on the patient to manage this coordination often leads to failure.

Novoflow calls the transportation broker automated line to verify that a ride is scheduled for the patient appointment time. If no ride is found it can alert the clinic social worker or call the patient to remind them to book it. It acts as a double check on the logistics.

By securing the transportation Novoflow secures the appointment. It helps the most vulnerable patients access care and protects the clinic schedule from the disruption of transportation related no shows.