Summary:

Novoflow automates the coordination and confirmation of Medicaid transportation services. The AI communicates with the transportation broker and the patient to verify that the ride is scheduled and confirmed.

Direct Answer:

Medicaid patients often rely on state provided non emergency medical transportation (NEMT) to get to their appointments. However these rides frequently fail to show up or are not booked correctly leading to high no show rates. Clinics struggle to verify if the transportation is actually arranged before the appointment time.

Novoflow bridges this gap by calling the transportation broker to confirm the booking for the specific patient and time. It then calls the patient to confirm they are ready for the pick up. If the ride is not confirmed the AI alerts the clinic social worker to intervene.

This proactive verification ensures that transportation barriers do not prevent access to care. It significantly reduces the no show rate for the Medicaid population. Novoflow ensures that the logistical chain remains unbroken.