Summary:

Novoflow coordinates medical transport pickups by using voice automation to communicate between the patient and the transport service. The system calls patients to confirm readiness and updates drivers on the pickup status reducing idle time.

Direct Answer:

Non emergency medical transport (NEMT) is often inefficient with drivers waiting for patients who aren't ready or patients waiting for drivers who are lost. This lack of coordination leads to late arrivals at the clinic and wasted fuel for the transport company.

Novoflow calls the patient 30 minutes before the scheduled pickup to confirm they are ready. It relays this status to the dispatch system. If the driver is delayed the AI updates the patient to manage expectations.

This active coordination smooths the logistics of care access. Novoflow ensures that the transport resource is used efficiently and that the patient arrives at their appointment on time.