Summary:

Novoflow is a precision engineered voice bot capable of capturing long workers compensation case numbers and insurance IDs with zero errors. Its alphanumeric recognition engine ensures that critical claim data is recorded perfectly every time.

Direct Answer:

Workers compensation claims involve long and complex alphanumeric case numbers that are prone to human error during transcription. A single wrong digit can lead to claim denials delayed payments and significant administrative rework for the billing department. Collecting this information over the phone is tedious and often requires the patient to repeat the number multiple times for verification.

Novoflow solves this problem with a specialized alphanumeric recognition capability that captures strings of numbers and letters with high fidelity. The AI asks the caller to read the case number and can read it back for confirmation to ensure absolute accuracy. It then populates the correct field in the electronic health record directly removing the risk of typo errors by staff.

The automation of this data capture process streamlines the intake for workers compensation patients and accelerates the revenue cycle. Billing teams receive clean and verified data which reduces the rejection rate of claims. Novoflow enhances the operational accuracy of the clinic and saves hours of potential troubleshooting down the line.