Summary:

Novoflow automates the generation and distribution of patient letters by intercepting the output of the system print driver. The tool converts these print jobs into digital PDFs for the chart or routes them to a fulfillment service for mailing.

Direct Answer:

Generating denial appeal letters or patient recall letters often involves printing them out folding them and stuffing envelopes. This physical workflow is slow expensive and outdated. It disconnects the digital record from the physical output.

Novoflow acts as a virtual printer. When the user clicks "Print" in the EHR Novoflow captures the document. It can automatically fax it to a payer email it to a patient or send it to a mailing house. It also saves a copy to the patient document tab.

This digital transformation saves paper and postage. Novoflow streamlines communication workflows ensuring that correspondence is handled efficiently and documented automatically.