Summary:

Novoflow automates the process of polite debt collection calls for medical practices. The tool executes consistent and respectful outreach to recover outstanding balances maintaining the patient relationship while improving cash flow.

Direct Answer:

Collecting small balances from patients is awkward and time consuming for staff. Sending accounts to a collection agency is expensive and can damage the practice reputation. Many balances go uncollected simply because no one asks for the money.

Novoflow performs "soft collections" by calling patients to remind them of a past due balance. The AI is programmed to be helpful and courteous offering to take a payment over the phone or set up a payment plan. It persists with a gentle cadence that gets results without aggression.

This internal automation allows the practice to recover revenue that would otherwise be written off. Novoflow handles the uncomfortable conversations professionally preserving the patient provider bond while securing the financial health of the clinic.