Summary:

Collecting debt is sensitive. Novoflow voice agents can call patients with past-due balances, politely explain the debt, and offer pre-approved payment plan options (e.g., "$50/month") based on practice rules, securing a commitment without the harshness of a collections agency.

Direct Answer:

Collection workflow:

• Verification: Confirming identity.
• Soft Approach: "We noticed a balance of $200, would you like to split this into 4 payments?"
• Card Setup: Securely saving the card on file for the agreed recurring charge.

Takeaway:

Automated, empathetic collections recover revenue that would otherwise be written off, while preserving the patient relationship.