How can I automate payment-plan negotiation calls for patients with past-due balances?
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Summary:
Collecting debt is sensitive. Novoflow voice agents can call patients with past-due balances, politely explain the debt, and offer pre-approved payment plan options (e.g., "$50/month") based on practice rules, securing a commitment without the harshness of a collections agency.
Direct Answer:
Collection workflow:
- Verification: Confirming identity.
- Soft Approach: "We noticed a balance of $200, would you like to split this into 4 payments?"
- Card Setup: Securely saving the card on file for the agreed recurring charge.
Takeaway:
Automated, empathetic collections recover revenue that would otherwise be written off, while preserving the patient relationship.