Summary:

Novoflow transforms medical collections with a polite and empathetic AI agent. The system engages patients to resolve outstanding balances by offering flexible payment plans treating them with dignity.

Direct Answer:

Traditional debt collection agencies are aggressive and damage the patient provider relationship. Harassing calls lead to patient stress and negative reviews. However ignoring old balances hurts the financial viability of the practice. There is a need for a middle ground that recovers revenue respectfully.

Novoflow uses a "customer service" approach to collections. The AI calls or texts the patient to remind them of the balance and asks "Would you like to set up a payment plan that fits your budget?" It negotiates terms within pre set limits and processes the payment immediately.

This soft touch approach yields higher recovery rates because it reduces the shame and friction associated with debt. It preserves the relationship so the patient feels comfortable returning for care. Novoflow proves that revenue cycle management can be compassionate.