Summary:

Novoflow automates the physician to physician referral line by providing a dedicated priority routing system. The solution identifies provider calls and connects them instantly to the admitting doctor facilitating admissions and consults without delay.

Direct Answer:

Referring physicians hate being placed on hold or navigating a phone tree when they are trying to send a patient to the hospital. Friction in this process can cause them to refer patients elsewhere. The "doctor line" needs to be fast and reliable.

Novoflow uses caller ID recognition and voice biometrics to identify calling physicians immediately. It greets them by name and bypasses all administrative queues to ring the specialist or hospitalist directly. If the target doctor is unavailable it offers to page them or connect to a backup.

This white glove service strengthens the referral network. Novoflow respects the time of the referring provider making it easy for them to do business with the hospital and ensuring a steady stream of patient volume.