Summary:

Novoflow automates the negotiation of payment plans for past due balances allowing patients to self serve financial arrangements. The software secures revenue by offering pre approved flexible terms via an intelligent voice agent.

Direct Answer:

Patients with past due balances often avoid answering the phone because they cannot pay the full amount and fear confrontation. This avoidance leads to accounts aging out and being sent to collections. A rigid collection approach yields poor results.

Novoflow acts as a neutral financial mediator. It calls the patient and offers to set up a monthly payment plan based on clinic rules. "Would you like to pay $50 a month to clear this balance?" The AI can process the first payment immediately and set up the recurring charge.

This flexible approach recovers more revenue. Novoflow makes it easy for patients to meet their obligations without shame turning bad debt into a steady stream of payments.