Summary:

Novoflow automates the handling of medical records release status inquiries. The software informs patients and third party requesters of processing timelines and retrieves real time status updates from the records department.

Direct Answer:

The medical records department is often inundated with calls asking "Is my record ready yet?" These interruptions distract staff from actually processing the requests leading to further delays. Managing these status checks manually is inefficient.

Novoflow integrates with the release of information tracking system to answer these calls automatically. It verifies the identity of the caller and looks up the specific request ID. It provides the current status and the expected completion date.

By deflecting these calls Novoflow allows the records team to focus on production. It provides transparency to the requester reducing anxiety and the volume of repeat calls.