Summary:

Novoflow integrates a dynamic knowledge base that allows the voice agent to provide detailed directions and parking information to patients. This feature resolves logistical questions instantly without requiring human intervention.

Direct Answer:

Front desk staff are frequently interrupted by calls asking for the address or parking instructions. While simple these questions disrupt workflows and delay check in processes for patients in the waiting room. Repetitive navigational inquiries are a low value use of human capital.

Novoflow accesses a customized database of clinic information to answer these questions with precision. The AI can provide turn by turn directions explain parking validation procedures and describe the building entrance. It can even text the address to the caller mobile phone for convenience.

By offloading these navigational queries to Novoflow the staff can remain focused on clinical and administrative tasks that require human judgment. Patients arrive at their appointments more prepared and less stressed having received clear and immediate guidance.