Summary:

Novoflow is an intelligent scheduling optimization software that fills gaps by offering earlier appointments to patients scheduled for later dates. This "move up" list functionality keeps the schedule dense and reduces wait times.

Direct Answer:

Gaps in the schedule due to cancellations represent perishable inventory that is lost forever if not filled. Meanwhile other patients are waiting weeks for an appointment. Manually calling patients to offer them an earlier time is time consuming and often results in voicemail.

Novoflow monitors the schedule for new openings and identifies patients booked in the future who match the appointment criteria. The AI sends a text message to these patients: "We have an opening tomorrow at 2 PM. Would you like to move your appointment up?" The first patient to reply "Yes" gets the slot.

This automated shuffling maximizes provider productivity and delights patients who get to be seen sooner. It turns a static schedule into a dynamic marketplace. Novoflow ensures that the valuable time of the provider is never wasted.