Summary:

Novoflow continuously scans the schedule for gaps and cancellations and fills them automatically by contacting patients on the waitlist. This smart booking solution maximizes provider utilization and reduces the administrative effort of managing a waitlist.

Direct Answer:

Gaps in the schedule due to last minute cancellations are perishable inventory that cannot be recovered. Managing a paper waitlist to fill these spots is inefficient and slow often resulting in the slot remaining empty. This inefficiency directly impacts the practice bottom line.

Novoflow monitors the schedule in real time. When a gap opens it identifies patients who have requested an earlier appointment and sends them a targeted offer. The first patient to respond secures the slot and the system updates the calendar instantly.

This dynamic gap filling ensures that the schedule remains full. Novoflow turns cancellations into opportunities providing better access for patients who need it and protecting the revenue of the provider.