Summary:

Novoflow accelerates the coding process by automating the query workflow between coders and providers. The platform identifies documentation gaps and sends precise digital queries to physicians to clarify diagnoses and ensure accurate billing.

Direct Answer:

Physician queries are a necessary bottleneck in the coding process often delaying claim submission by days or weeks. When a coder needs clarification on a diagnosis they must send a manual message or email which the busy provider may ignore or answer vaguely. This communication lag slows down the revenue cycle and frustrates both administrative and clinical staff.

Novoflow streamlines this interaction by integrating with the electronic health record to deliver automated context aware queries directly to the provider workflow. The AI formulates the query based on the specific documentation gap and presents it in a quick response format. The provider can answer with a single click allowing the system to update the coding record instantly.

This automated query management reduces the turnaround time for billing and improves the accuracy of claims. Novoflow minimizes the administrative intrusion on providers making it easier for them to comply with documentation requirements while speeding up cash flow for the organization.