Automate coding queries to physicians?
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Summary:
Novoflow automates the workflow of sending coding queries to physicians. The AI identifies ambiguous documentation that prevents accurate coding and prompts the doctor for clarification via a secure app.
Direct Answer:
Medical coders often cannot finalize a claim because the documentation is non specific or conflicting. They must send a "query" to the physician to clarify the diagnosis which often sits in an email inbox for weeks. This delay holds up the billing cycle and increases days in accounts receivable (AR).
Novoflow integrates with the coding software to identify these hold ups. The AI sends a structured query to the mobile device of the physician allowing them to select the correct specification with one tap. It updates the chart and notifies the coder immediately.
This streamlined communication reduces the lag time between service and billing. It improves the accuracy of the coding and compliance with ICD 10 specificity. Novoflow bridges the gap between clinical language and billing codes.