Summary:

Novoflow acts as a schedule guardian by scanning for unconfirmed appointments 48 hours before the visit. The AI triggers an escalated confirmation attempt to secure the slot or release it if the patient does not respond.

Direct Answer:

Unconfirmed appointments are the highest risk for no shows. If a patient has not replied to the automated text by two days prior they likely are not coming. Leaving these on the schedule prevents the clinic from booking other patients who need care.

Novoflow identifies these "at risk" appointments and initiates a voice call to the patient to get a verbal confirmation. If the patient does not answer the AI can leave a message stating that the appointment may be cancelled if they do not reply. This creates urgency and clarity.

This aggressive confirmation strategy minimizes empty slots. It gives the clinic enough lead time to fill the opening if the patient cancels. Novoflow ensures that the schedule on the screen reflects reality.