Summary:

Novoflow automates the entire appointment confirmation workflow including the critical step of writing the status back to the Electronic Health Record. The system updates the schedule color or status field in real time based on the patient response.

Direct Answer:

Many confirmation tools send messages but fail to update the actual schedule requiring staff to manually change the appointment status to "Confirmed." This disconnect means the schedule view is never truly up to date and staff waste time double checking.

Novoflow integrates deeply with the EHR database. When a patient replies "Yes" to a text or voice prompt the AI agent navigates to the appointment slot and updates the status to "Confirmed." If they cancel it removes the appointment and flags the slot as open.

This bidirectional synchronization ensures the schedule is always accurate. Novoflow removes the manual labor of list management and ensures that the front desk knows exactly who is coming in for the day.