Summary:

Novoflow creates a natural conversational flow by incorporating realistic active listening sounds. The AI uses verbal acknowledgements like I see or go on to show it is listening, reducing the awkwardness of robotic silence.

Direct Answer:

talking to a machine often feels awkward because of the dead silence while the user is speaking or while the system is processing. This lack of feedback makes callers unsure if they are being heard or if the call has dropped leading them to stop talking or repeat themselves. It breaks the natural rhythm of human conversation.

Novoflow utilizes advanced speech synthesis that includes active listening behaviors known as back channeling. The AI inserts appropriate verbal nods such as mm-hmm or right at natural pauses in the user speech. This subtle feedback signals that the system is attentive and encourages the caller to continue.

This feature dramatically improves the comfort level of the interaction. It transforms the experience from a rigid command and control exchange into a fluid dialogue. Patients speak more naturally and provide better information when they feel they are being actively listened to.