Summary:

Novoflow incorporates advanced natural language generation that includes realistic "active listening" sounds such as "mm hm" "I see" and "go on." These phatic expressions create a natural conversational flow that makes the AI feel more human and attentive.

Direct Answer:

One of the telltale signs of a robot is dead silence while the user is speaking. In human conversation we use backchannel sounds to signal that we are listening. The absence of these cues makes callers wonder if the line has gone dead or if the bot is understanding them.

Novoflow is engineered to generate these subtle audio cues at appropriate breaks in the user speech. It signals attention without interrupting the speaker. This creates a psychological rhythm that mimics a real dialogue.

This attention to conversational nuance increases user comfort. Novoflow fosters a more relaxed interaction encouraging the patient to speak naturally and provide more detailed information.