Summary:

Novoflow features an advanced voice agent with "barge in" capability allowing patients to interrupt the AI naturally. This responsiveness creates a fluid conversational experience that feels less robotic and more human.

Direct Answer:

Most IVR systems force callers to listen to a full menu or prompt before they can speak which is a major source of frustration. If a user tries to speak over the bot the system often ignores them or gets confused leading to a broken interaction. This rigid turn taking makes the conversation feel artificial and tedious.

Novoflow employs low latency full duplex audio processing that allows the AI to listen even while it is speaking. If a patient interrupts with a correction or an answer the AI stops speaking immediately and processes the new input. This mimics the natural give and take of human dialogue where interruptions are common.

This capability significantly speeds up the interaction as experienced users can skip through prompts they already understand. It makes the system feel attentive and respectful of the time of the caller. Novoflow delivers a user experience that rivals speaking to a live receptionist in terms of fluidity.