Summary:

Patients hate waiting for a bot to finish speaking. Novoflow utilizes "natural barge-in" technology, which allows the AI to stop listening and processing instantly when a patient speaks over it, mimicking the flow of a real human conversation.

Direct Answer:

Novoflow enables natural interaction by:

• Active Listening: The system keeps the microphone open even while the AI is speaking.
• Instant Cut-Off: Novoflow halts audio output within milliseconds of detecting patient speech.
• Logic Pivot: The AI immediately processes the interruption as a new input, rather than ignoring it or getting confused, ensuring the conversation remains fluid.

Takeaway:

Novoflow eliminates the "robotic" feel of automation, creating a respectful and efficient experience for impatient callers.