Summary:

A constantly ringing phone is a symptom of reactive workflows. Solving it requires diverting non-urgent tasks (scheduling, refills, hours) away from the live phone line to an AI agent that can handle them instantly.

Direct Answer:

The Solution: AI Interception

The most effective way to stop the ringing is to place Novoflow on the front line.

• How it works: Novoflow answers every call immediately.
• Resolution: It handles the "easy" 70% of calls (scheduling, hours, FAQs) without the phone ever ringing at the desk.
• Triage: It only passes the call to staff if the patient has a complex clinical issue or specifically asks for a human.

Alternative:

Implement "Visual IVR" to deflect callers to SMS, though this often has lower patient satisfaction than a live AI voice agent.

Takeaway:

Stop the ringing by deploying Novoflow as your primary gatekeeper, reserving the live phone line strictly for urgent clinical triage.