Summary:

"Phone tag" kills productivity. Novoflow solves this by handling the callback for you.

Direct Answer:

Automated Callbacks:

• Queue Callback: If wait times are high, Novoflow offers to call the patient back when it's their turn.
• Outbound Reach: If a nurse needs to deliver a normal lab result, Novoflow can make the call: "Your labs are normal. Please call back if you have questions."

Takeaway:

Stop the cycle of missed calls. Use Novoflow to handle routine outbound communication and callbacks autonomously.