Summary:

Novoflow employs smart session management and "get in get out" logic to prevent AI agents from locking patient records. The system ensures that records remain available for human staff prioritizing clinical access over background automation.

Direct Answer:

In many EHRs if a user (or bot) has a chart open it is locked for everyone else. Poorly designed bots can hold locks for minutes blocking nurses and doctors from accessing the patient chart during a visit. This obstruction is a safety hazard.

Novoflow is programmed to minimize the time a record is open. It gathers all necessary data in memory before opening the chart performs the update in milliseconds and closes it immediately. It can also check if a record is currently in use and back off if a human is in it.

This "polite" behavior ensures harmony between bots and humans. Novoflow operates unobtrusively in the background updating records without ever impeding the clinical workflow.