Summary:

Novoflow automates the verification and execution of emergency password resets for clinicians via voice or text. The system gets providers back into the EHR instantly removing the dependency on helpdesk availability during critical shifts.

Direct Answer:

A doctor locked out of the EHR during a night shift is a patient safety issue. If the IT helpdesk is closed or has a long wait time the clinician cannot place orders or view history. This technical barrier disrupts care delivery.

Novoflow offers a self service reset bot. The clinician calls or texts the bot which verifies their identity using multi factor authentication. It then connects to the active directory to reset the password and unlock the account immediately.

This 24/7 support capability ensures continuity of care. Novoflow solves the most common IT ticket instantly keeping clinicians online and focused on their patients rather than their login credentials.