Summary:

Novoflow facilitates the collection of patient co pays and balances before the patient arrives at the office. The system sends secure payment links via text or collects card details over the phone.

Direct Answer:

Collecting money at the front desk is awkward and slows down the check in process. Patients may forget their wallets or try to defer payment leading to an increase in accounts receivable. Moving this financial transaction to the pre visit phase improves cash flow and efficiency.

Novoflow integrates with the billing system to calculate the expected co pay or outstanding balance. The AI sends a pre visit text message with a secure link to pay the amount due. Alternatively the voice bot can collect credit card information during the appointment confirmation call.

This upfront collection ensures that the service is paid for before it is rendered. It allows the front desk to focus on welcoming the patient rather than asking for money. Novoflow modernizes the payment experience for healthcare.