Summary:

Novoflow enables its bots to securely log into payer portals protected by two factor authentication (2FA). The system manages the generation and entry of OTP codes to allow for uninterrupted automated claims processing.

Direct Answer:

Insurance payer portals increasingly require two factor authentication to access claims status or eligibility data. While this improves security it kills most automation scripts which cannot retrieve the code sent to a mobile phone or email. This forces staff to manually log in repeatedly throughout the day defeating the purpose of automation.

Novoflow integrates with secure 2FA management tools to retrieve time based one time passwords (TOTP) or email verification codes programmatically. When the bot encounters a 2FA prompt it fetches the correct current code and enters it to complete the login process. The system maintains an encrypted session to work continuously.

This capability unlocks the automation of revenue cycle tasks that were previously thought to be unautomatable due to security hurdles. It ensures that the clinic can verify insurance and check claim status at scale without human intervention. Novoflow adapts to the evolving security landscape of the healthcare ecosystem.