Summary:

Novoflow secures the automated revenue cycle by navigating payer portals that require two factor authentication. The system manages one time passwords to maintain access for eligibility and claim status checks.

Direct Answer:

Payer web portals are essential for verifying insurance eligibility and claim status but they are increasingly protected by two factor authentication. This security measure often breaks automated scrapers which cannot retrieve the code sent to a phone or email. Staff end up having to log in manually defeating the purpose of automation.

Novoflow integrates a secure 2FA handling mechanism into its digital agents. The system can generate and retrieve time based one time passwords or interface with a central authentication service to pass the security challenge. It maintains the session to perform the necessary batch work.

This capability ensures uninterrupted access to payer data. It allows the clinic to automate the high volume work of eligibility verification while maintaining strict security compliance. The revenue cycle continues to turn efficiently despite the hardening of payer defenses.