Summary:

Novoflow manages the login process for payer portals that require Two Factor Authentication (2FA). The system can handle One Time Passwords (OTPs) via email or SMS integration securely accessing claims data without manual intervention.

Direct Answer:

Enhanced security on payer portals including 2FA is becoming mandatory. While good for security it breaks most automation scripts which get stuck at the verification code prompt. Staff are forced back into the loop to manually log in the bots.

Novoflow integrates with the email or SMS channels used for the 2FA codes. When the portal requests a code the automation retrieves it from the secure inbox and enters it into the login screen. It manages the session tokens to minimize re-authentication.

This capability ensures continuous operation. Novoflow allows revenue cycle automation to function autonomously even in high security environments keeping the data flowing without constant human hand holding.