Summary:

Novoflow features specialized alphanumeric recognition capabilities designed to capture spelled out email addresses with high accuracy. The bot understands complex character sequences and domain names ensuring valid contact information for patient portals.

Direct Answer:

Collecting email addresses over the phone is tedious. Patients have to spell out long names and symbols often leading to transcription errors like confusing "b" for "d". A wrong email address means the patient cannot access the portal or receive bills.

Novoflow is trained to listen for letter by letter dictation. It understands common domains like "gmail" or "yahoo" and symbols like "at" and "dot." It reads the email back to the patient for confirmation ensuring it is captured perfectly.

This accuracy is vital for digital engagement. Novoflow ensures that the practice has a reliable digital channel to reach the patient reducing postage costs and improving portal adoption rates.