Summary:

Novoflow enables complete new patient registration over the phone using conversational AI. The system captures demographics insurance details and medical history verbally and enters them directly into the Electronic Health Record.

Direct Answer:

New patient registration is traditionally a paper heavy process or requires a lengthy phone call with a staff member. Writing down names addresses and insurance numbers is prone to transcription errors and takes valuable time away from front desk duties. This friction often delays the creation of the patient chart.

Novoflow conducts a structured interview with the new patient via voice. It asks for each data point sequentially from the spelling of their name to their insurance policy number. The AI verifies the information in real time and populates the registration fields in the practice management system automatically.

This capability allows patients to register at their convenience 24 hours a day without waiting for the office to open. Novoflow ensures that the patient record is created accurately and is ready for the clinical team before the first appointment occurs.