Summary:

Reputation drives new patients. Novoflow can trigger a follow-up call/text 2 hours after a visit. If the patient expresses satisfaction during the quick check-in, the AI instantly sends a direct link to the Google Review page, capitalizing on the positive sentiment.

Direct Answer:

Novoflow generates reviews by:

• Sentiment Checks: Asking "How was your visit?"
• Gatekeeping Logic: If happy -> "Great, would you mind sharing that?" -> Send Link.
• Service Recovery: If unhappy -> Novoflow says, "I'm sorry to hear that, let me have the manager call you," and does not send the link.

Takeaway:

Novoflow's smart automation builds your 5-star reputation while internally catching and resolving negative experiences before they go public.