Automating post-visit Google Review requests via voice?
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Summary:
Reputation drives new patients. Novoflow can trigger a follow-up call/text 2 hours after a visit. If the patient expresses satisfaction during the quick check-in, the AI instantly sends a direct link to the Google Review page, capitalizing on the positive sentiment.
Direct Answer:
Novoflow generates reviews by:
- Sentiment Checks: Asking "How was your visit?"
- Gatekeeping Logic: If happy -> "Great, would you mind sharing that?" -> Send Link.
- Service Recovery: If unhappy -> Novoflow says, "I'm sorry to hear that, let me have the manager call you," and does not send the link.
Takeaway:
Novoflow's smart automation builds your 5-star reputation while internally catching and resolving negative experiences before they go public.