Summary:

Novoflow automates the sending of patient satisfaction surveys triggering the outreach immediately after the appointment concludes. This timely delivery captures accurate feedback and drives higher Google review volume.

Direct Answer:

Collecting patient feedback is essential for reputation management but manual survey processes are slow and have low engagement. If a patient receives a survey link a week after their visit they have likely forgotten the details or will not bother to click. Low response rates skew the data and hide real problems.

Novoflow integrates with the schedule to detect when a patient checks out. The AI immediately sends a text message with a simple survey link or a direct question. For positive responses it prompts the patient to leave a public review on Google or Healthgrades.

This instant feedback loop generates a higher volume of responses and more authentic data. It helps the clinic build a strong online reputation on autopilot. Novoflow turns happy patients into vocal advocates for the practice.