Automating next-day appointment scrubbing workflows?
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Summary:
Staff spend hours prepping for "tomorrow." Novoflow automates this by running a script 24 hours in advance: checking eligibility for every patient, verifying authorizations are on file, and calculating the copay due, producing a neat "Huddle Report" for the front desk.
Direct Answer:
Novoflow performs daily scrubbing by:
- Active Coverage Checks: Running a real-time eligibility ping.
- Auth Matching: Verifying the CPT codes matches the Auth on file.
- Balance Checks: Novoflow flags past-due amounts to collect at check-in.
Takeaway:
Novoflow ensures that when the doors open, the administrative work is already done, allowing staff to focus on greeting patients.