Summary:

Novoflow automates the routine task of checking insurance pre certification status by querying payer portals. The software tracks the progress of approvals and updates the surgical schedule without the need for manual follow up calls.

Direct Answer:

Waiting for insurance authorization is the bottleneck for scheduling surgeries and expensive scans. Staff spend hours on hold with payers just to ask "Is this approved yet?" This passive waiting delays patient care and frustrates providers.

Novoflow takes over this follow up process. It logs into the insurance portal or calls the automated line daily to check the status of the authorization request. When the status changes to "Approved" it instantly notifies the scheduling team.

By automating this surveillance Novoflow accelerates the care pathway. It ensures that procedures are scheduled as soon as the authorization is granted minimizing the gap between diagnosis and treatment.