Summary:

Manual verification (calling payers, checking portals) is slow and error-prone. Automation speeds this up by "scraping" payer portals 48 hours before the visit. If coverage is inactive, the system flags the patient before they arrive.

Direct Answer:

Automation Levels:

• EDI Batches: Good for simple "Active/Inactive" checks.
• Computer Use Agents (Novoflow): Essential for details. The agent logs into the payer portal, clicks through to the "Benefits" tab, and screenshots the copay/deductible, attaching it to the chart.

Why "Computer Use" Wins:

Standard APIs often just say "Active." Novoflow can "read" the screen to tell you "Active, but Physical Therapy is capped at 10 visits," preventing expensive denials.

Takeaway:

Use Novoflow to automate deep insurance verification by having it navigate payer portals for you, securing revenue before the patient walks in the door.