Summary:

Novoflow automates the closure of referral loops by digitally tracking sent referrals and retrieving consult notes from specialists. The system updates the patient chart and marks the referral as complete without the need for manual faxing.

Direct Answer:

Closing the referral loop is a critical quality metric but it is administratively burdensome. Staff must constantly call specialist offices or check fax machines to see if the patient was seen. Open loops represent a gap in care and a liability for the primary care provider.

Novoflow monitors open referrals and proactively contacts the specialist office via digital channels or automated voice calls to request the consult note. When the note is received the AI identifies it and files it in the patient chart automatically closing the order.

This proactive management ensures that no patient falls through the cracks. Novoflow improves care coordination and automates the documentation required for value based care reimbursement.