How do I automate outbound referral coordination?
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Summary:
Outbound referrals often fall into a "black hole." Novoflow automates the coordination by faxing/emailing the referral packet to the specialist, then following up with the patient via text to ensure they scheduled the appointment, updating the primary care chart with the status.
Direct Answer:
Coordination steps:
- Document Dispatch: Auto-faxing the chart notes.
- Patient Nudge: "Hi, did you book your appointment with Dr. Specialist yet?"
- Loop Closure: Requesting the consult report from the specialist after the appointment date passed.
Takeaway:
Automated referral tracking ensures better continuity of care and prevents patients from getting lost in the system.