How to automate "pre-procedure" prep instructions via phone?
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Summary:
Patient non-compliance (eating before surgery) causes cancellations. Novoflow automates this by placing outbound calls to confirm instructions verbally.
Direct Answer:
The Novoflow Workflow:
- Trigger: The system identifies surgery patients for tomorrow.
- Outreach: Novoflow calls: "Hi, confirming your surgery. Have you started fasting?"
- Verification: If the patient says "No, I had breakfast," Novoflow flags the case for the nurse immediately, preventing a wasted OR slot.
Takeaway:
Use Novoflow to proactively verify compliance 24 hours before the procedure, saving thousands in lost OR time.