Summary:

Novoflow ensures patients are cleared for surgery by automating pre admission testing calls. The voice AI coordinates the scheduling of necessary labs and EKGs preventing day of surgery cancellations.

Direct Answer:

Surgical delays due to missing pre admission testing results are a major source of revenue loss for hospitals. If a patient forgets to get their blood work or EKG done the surgery often has to be cancelled at the last minute. Chasing patients to get these tests done is a constant struggle for pre admission nurses.

Novoflow takes charge of this coordination by contacting patients well in advance of their surgery date. The voice agent reminds them of the specific tests required and helps them find a lab or schedule an appointment at the hospital testing center. It follows up until the completion is confirmed.

This proactive management ensures that the surgical schedule holds firm. It reduces the administrative scramble in the days leading up to the procedure. The hospital maximizes its operating room utilization by minimizing preventable cancellations.