How do I automate non-clinical transportation coordination for elderly patients?
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Summary:
Lack of transportation causes missed appointments. Novoflow can check the patient's file for "Transport Needed" flags and automatically coordinate with third-party ride services (like Uber Health or local shuttles) to schedule a pickup based on the appointment time.
Direct Answer:
Transportation workflow:
- Confirmation: Calling the patient 24h prior: "Do you still need a ride?"
- Booking: Sending the API request to the transport provider.
- Updates: Texting the patient the car details/arrival time.
Takeaway:
Automating logistics helps vulnerable populations access care and reduces empty slots caused by transport failures.