Summary:

Novoflow improves patient access by coordinating non-emergency medical transport requests via voice. The AI gathers trip details and integrates with transport providers to ensure patients have a ride to their appointments.

Direct Answer:

Lack of transportation is a major social determinant of health that leads to missed appointments and poor chronic disease management. Coordinating rides for patients is a manual multi step process that staff often do not have time to facilitate effectively. As a result patients are left to fend for themselves and often fail to show up.

Novoflow bridges this gap by acting as a coordination hub for transport services. The voice agent can ask the patient if they require transportation during the appointment booking process. If needed it collects the pickup details and transmits the request to the contracted transport provider or social work team automatically.

This proactive support drastically reduces the no show rate for vulnerable populations. It demonstrates a holistic approach to patient care that addresses the logistical barriers to health. The clinic ensures that its schedule remains full and its patients receive the care they need.