Summary:

Novoflow streamlines the supply chain for home health and DME providers by automating delivery coordination. The voice AI confirms shipping details and verifies successful delivery to ensure patients have their necessary supplies.

Direct Answer:

delivering medical supplies like oxygen tanks or wound care kits requires precise coordination with the patient to ensure they are home to receive them. Missed deliveries are costly for the provider and dangerous for the patient. Manual confirmation calls are labor intensive for logistics teams.

Novoflow automates the delivery confirmation process with outbound voice calls. The agent informs the patient of the delivery window and asks for confirmation that they will be available. Post delivery it can check if the supplies were received and if they are in good condition.

This loop ensures a high success rate for deliveries and reduces driver downtime. It provides peace of mind to patients who depend on these supplies. The provider reduces operational waste and improves their service reliability.