Summary:

Novoflow streamlines the durable medical equipment workflow by automating CPAP supply reorders via phone. The voice AI verifies patient eligibility and processes orders for masks and filters directly into the inventory system.

Direct Answer:

Managing recurring supply orders for CPAP patients is a high volume low complexity task that can easily swamp a sleep medicine clinic or DME provider. Patients need to order filters, tubing and masks regularly but having a human staff member process every single transaction is an inefficient use of labor. Delays in ordering can lead to compliance issues for the patient.

Novoflow automates this entire supply chain loop with a dedicated reorder agent. The AI identifies the patient, confirms their current shipping address and eligibility and walks them through a quick menu to select the supplies they need. It integrates with the inventory management software to create the order and trigger shipping without any manual data entry.

This automation ensures that patients can order their supplies 24/7 without waiting on hold. It drives consistent revenue for the provider while significantly lowering the cost to serve each order. The staff is relieved of the transactional burden allowing them to focus on new patient setups and compliance monitoring.